Return and Refund Policy
Returns
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note that the time it takes to see your refund will depend on your payment method or card issuer.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at queen@cleopatramask.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at queen@cleopatramask.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should email: queen@cleopatramask.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note that the time it takes to see your refund will depend on your payment method or card issuer.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at queen@cleopatramask.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at queen@cleopatramask.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should email: queen@cleopatramask.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Customer Reviews
Based on 511 reviews
88%
(452)
6%
(29)
3%
(14)
2%
(8)
2%
(8)
J
Personally I love light therapy and also what it does for my clients. That being said, I wouldn't expect overnight miracles. But here's a general list of what it does. Studies have shown these colors may assist with:
Red - Anti-aging, fine lines, wrinkles, collagen and elastin production.
Green - Anti-inflammation, hyper-pigmentation, dark spots, and oily skin.
Blue - Anti-acne and psoriasis.
Purple - Combination of red and blue light.
Yellow - Balancing of skin texture, redness, and rosacea.
Cyan - Reduces swollen capillaries and inflammation.
White - Anti-inflammation, boosts skin metabolism and tightening/firming.
So there's a lot of potential benefits there for everyone. With this particular mask you can cover a wide range of needs. However, you're probably not going to need all of the colors. My suggestion is to stick with what you need primarily and compliment when need be with the other colors. This is what I do for my clients to make them feel and know that they are getting a customized treatment.
C
I got tequila drunk while wearing the cleopatra mask. Fell asleep with it on and woke up the next morning looking fineAF. This is my new routine.
H
So this is what it felt like to be the most powerful woman of all time. It's been a power trip bossing my fiance around while wearing the mask. He has agreed that I can command him to do anything while my 15 minute session lasts and so far he has complied. So far I've had him do massages, dishes, laundry, cleaning, and even a bit of cooking prep. All of this while experiencing my favorite red light therapy treament. I must also remind you that I do this daily. As cleopatra, I get things done. I encourage others to try to get your significant other to agree to these terms as I have done before you. Remember, when you're happy, he will also be more happy. Life is good.
J
Their customer service rep Tiff is godsend for all the questions I had. But besides that, so far the mask has been treating me well. I mainly got it for acne so I've been using the blue light setting daily on max intensity. I haven't had a new breakouts like I usually do so it's definitely a positive sign that it's preventing that from happening.
K
My skin is firming up nicely with the red light therapy setting. I max it out too.
S
First off, I have oily skin. I was tired of getting blotting powder and wipes. It felt wasteful and always left residue on my face. Feels good to finally ditch the powder and wipes. My go to setting for oily skin is green and then I follow up with red for everything else.
J
I was a tad skeptical when I purchased but after a couple weeks of using, my skin looks great and the Cleopatra gets the credit! Thank you for making a product that actually does what it claims!I'm almost 50 years old and am feeling fabulous thanks to the help of this product
B
This is my before and after. I am not getting paid to say this lol... I've done so many things to fight redness. I've been using this for 5 days Cyan color at full strength for 20 minutes... holy s**t... just took a selfie. I don't wear make up.
C
I have been using the mask for a couple of weeks, and I can honestly say my lines around my mouth, forehead, and other areas are 100% fading
J
I've been using this mask for a month now for myself at home and with routine clients coming in for weekly and monthly visits in my home setup. This mask has helped brighten skin, minimize breakouts, fade hyperpigmentation and more...
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